Technical SupportApolloTech Software Inc

Job Descriptions Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely; Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support; Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.; Escalate issues that are beyond the scope of support to the proper level of support Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner Actively monitor ticket assignment/s for timely resolution; Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates; Ensure that satisfactory resolution has been executed before putting tickets on resolved state; Demonstrate professionalism while handling inquiries or complaints of the customers; Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave); Contributes to Team/unit goals by accomplishing related duties as required. Job Qualifications Bachelor's degree in Science, Technology, Engineering, and other related courses. Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset Strong interpersonal skills and can work under pressure; Ability to learn and adapt quickly. Ability to multi-task and function as a generalist; Proficiency in troubleshooting Personal Computers Basic understanding of Information Technology Networking Devices; Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays; Able and amenable to travel to client sites. Fresh Graduates are welcome
foundit

Cagayan de Oro City, Misamis Oriental
Permanent
Full-time