Technical supportUbiquity Global Services, Inc. - Bacolod

Job Description
We are seeking NOC Technicians with successful technical experience. This individual is responsible for handling tickets that have escalated beyond initial
troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and maintaining equipment documentation. A steadfast
"get the job done" attitude and passion for customer service is a requirement. We provide 24/7 service to our customers; therefore, we have available positions for all shifts.
Individuals who apply for this position must be driven to succeed and have excellent interpersonal and communication skills. Our ideal candidate is self- motivating and ready to benefit from a rewarding compensation plan and fulfilling team environment.
· Ensure completion of escalated tickets.
· Troubleshoot network issues and determine root cause.
· Proactively monitor equipment and address problems as they arise.
· Perform configuration changes per customer or project requests.
· Perform updates to equipment.
· Maintain documentation of equipment and configurations.
· Assist in training new employees.
· Assist with documenting procedures for both internal and external use.
· Experience with PBX or Mitel systems a plus
· Be part of an on-call rotation.
· Possible weekend rotation
· Other duties as assigned.
 
Qualifications and Skills
· Strong understanding of networking fundamentals
· IP addresses, Subnetting, VLANs
· HP Switch CLI
· Cisco Switch CLI
· Wireless network fundamentals