Technical Support - vismin (malaybalay, bukidnon)Monde Nissin Corporation

Job Summary : Position's primary focus on Technical support may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology s Job Summary : Position's primary focus on Technical support may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, and equipment maintenance and repair and computer operations assignments. Requires minimum supervision and may act as lead when the need arises. Updates supervisor on status of projects or technical issues. Exercise's judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support. This position is required to travel to support the company's Dressing Plants, Tolls, Distribution Centers, Feed Mill Plants, Hatcheries and other location which requires support. Duties and Responsibilities: Please state in detail and state the frequency of the work being done (i.e., Daily (D), Weekly (W), Monthly (M), Annually (A)). .Provides field support assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs .Sets up and configures desktop computers, peripherals and accounts assigning security level .Installs software and installs and repairs hardware and peripherals .Tests programs .Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate .Maintains systems, databases and web pages .Administers user accounts .Designs and produces basic reports .Sets up and submits production jobs and edits and debugs computer output .Deploys and Maintains Wide Area Network Antennas .Provides basic troubleshooting, repair and maintenance for computer equipment and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems .Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns .Arranges for distribution of output to customer .Maintains records .Contributes to unit goals by accomplishing related duties as required. .Must be able to individually lift and move computer equipment/s up to 50 pounds, and periodically up to 100 pounds with the assistance of others. I. KEY QUALIFICATIONS -Bachelor's Degree in Information Technology desired or any relevant field -Minimum 1 year of related experience with computers and providing customer support in a fast paced /BPO or Corporate environment. -Knowledge of a variety of hardware as well as software, programming languages, and operating systems. -Knows how to drive and with a license desirable.
Monster

Northern Mindanao
Permanent
Full-time