Technical Support Representatives - up to 28k starting salary!Select VoiceCom

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”.  The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!  
 
Checkout our Facebook page www.facebook.com/EBCallCenter
 
Select VoiceCom is an affiliate of Executive Boutique Call Center and is currently looking for:
 
Technical Support Representatives - Earn up to 28K Monthly!
 
What we offer:
Starting salary package of up to Php28,000*
Temporary work-from-home setup (after passing training)
*includes allowances and other bonuses
 
Plus the following benefits:
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Family atmosphere
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
 
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
 
Heed their call:
 
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
 
Job Overview:
 
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment?
 
We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting our subscribers and readers during troubleshooting activities. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment. 
 
Responsibilities:
Provide daily support to subscribers and readers to get them access to digital account and online subscription
Communicate clearly and effectively with customers, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Communicate with customers via phone, chat, email and SMS.
Desired skills & knowledge:
At least 2 years of technical support experience on the phone
Strong communications and written skills that lend to clear and concise text-based communication, including de-escalation skills
Ability to remain calm and professional in all circumstances 
Previous experience with subscription service industry is an advantage
Working knowledge of both WINDOWS and MAC operating systems, and Microsoft Office Applications
English speaking skills close to native level, minimal to no accent
Adherent to SOP and KPIs and must be able to multitask
Must have a high degree of professional ethics, integrity and a team player
Understanding of the American consumers’ mentality is a plus
Supports the mission of “Truth & Tradition"
Strong customer service skills
Energetic, fun and confident personality
Willing to work full-time night shift
Amenable to shifting schedules and work on weekends
Must be willing to attend training on-site

2 to 4 Years Experience
Open to Work From Home