Technical Support RepresentativeIT Managers Inc.

We're looking for a customer-focused Technical Support Representative to join our team! If you have strong problem-solving skills, excellent communication, and a passion for helping people, this role is for you.What You'll Do:
Assist customers with questions, incidents, and service requests
Troubleshoot and resolve technical issues, including account and password concerns
Provide clear, jargon-free communication and set realistic expectations
Accurately log and escalate tickets when needed, ensuring smooth handoff to Level 2 support
Take ownership of customer concerns and deliver consistent resolutions
Stay up to date with technical skills through training and coaching
Promote security best practices and compliance standards
Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, in any field.
Candidate must have background in computer systems, telecoms, and computer issues
Strong written and verbal communication skills
Solid typing skills
Stable Home Internet Connectivity (with Internet Speedtest results)
Applicants must be willing to work in a Full Onsite work set-up (Cebu IT Park).
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Contract position(s) available
Free Lunch or Snacks
Medical / Health Insurance
Performance Bonus
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Information Technology / IT 20 openings Bachelor's degree graduateIT Managers Inc. is a 100% Filipino owned company that provides information technology services both locally and internationally. ITM offers cost effective and responsive solutions to the ever-growing demand for qualified information technology professionals in the country.Our goal is to grow the country's IT industry by offering the highest-level of professional expertise, dynamism, and integrity in all our undertakings. This result is providing much needed services to meet the demands of the IT industry.This consulting is done through a managed serviced approach for web, desktop application development, software development. ITM has also expanded to services including training programs (STEP) and data entry services.In 1997, IT Managers Inc. (ITM) was established with a core team handling the business of IT staff augmentation. As ITM grew in clients and employees, so did the needs of the industry. Thus, ITM has ventured into Data Entry, Recruitment, Training as well as Applications Development. Much ITM's success can be attributed to the commitment to provide utmost service to its clients with satisfaction as the highest priority.
Kalibrr

Cebu City, Cebu
Permanent
Full-time