Technical Support RepresentativeBO Technology

TECHNICAL SUPPORT REPRESENTATIVE
 
We are hiring! Work from home
 
Earn up to P22 000 package & bonuses
 
Job Qualifications
Completed 2 years in college
Must possess at least 1 year of BPO experience in a voice account
Highschool graduates with at least 2 years of BPO work experience and college undergrads who completed less than 2 years with at least 1 year of BPO work experience are welcome to apply
A quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred
Good understanding of Point-of-Sale system
Experience with Windows-based applications and networks
Experience installing and troubleshooting PC machines in a regulated network environment is a plus
Experience with Microsoft Office, Outlook, Exchange, Adobe, and Antivirus and Security applications
Understanding of LAN Environments
Solid technical and diagnostic skills with tested problem-solving skills
Ability to work under pressure and communicate effectively
Amenable to work rotating shifts
Willing to be assigned in a temporary work-at-home set-up
Benefits & Others
HMO
Quarterly Bonus (in dollars according to your performance)
Internet Allowance
More Vacation Leaves (based on tenure)
JOB Description 
Provides computer support to remote users in the US and Canada. 
Receives calls and emails. 
Creates documentations of the calls and emails and resolves all tier one end-user issues over the phone or escalates to the next level of support. 
Performs appropriate issue diagnosis and guides users through step-by-step solutions, clearly and effectively communicates technical solutions in a user-friendly, professional manner. 
Provides support on all currently supported applications. 
Completes application project-based work. 
Prepare reports as required. 
Maintain current knowledge of relevant technologies as assigned.