Technical Support RepresentativePM Consulting

Description
Qualifications
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree any field.
Minimum 1 year from a technical support Background
Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
Self-Motivated & Ability to Work Under Pressure
Should have critical thought process and decision-making capability with focus on accuracy.
Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
Should possess good English verbal skills
Excellent logical reasoning
With basic understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals
Applicants must be willing to work in BGC, Taguig.
Candidates should be open to a shifting schedule
Job Description
Candidate would be responsible for handling customer calls and troubleshooting technical issues
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Requirements
Minimum education level: Senior high school
1 year of experience
Availability for travel: No
Availability for change of residence: No

Taguig, National Capital Region ·  3 minutes ago