Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests/issues
College graduate preferably IT-related or Accounting-related course
No experience required but experience related to Medical Claims/Health Insurance Processing is a huge plus
Basic knowledge on hardware and software troubleshooting
Knowledge on Windows OS and servers
Knowledge on server remote environment and setups
Applicant must be good at math since the position will be focused on billing
Good communication skills and flexibility on shift schedule
Must prefer to work in graveyard shift
Residence in, or willingness to relocate to, Cebu City
Bossjob
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests/issues
College graduate preferably IT-related or Accounting-related course
No experience required but experience related to Medical Claims/Health Insurance Processing is a huge plus
Basic knowledge on hardware and software troubleshooting
Knowledge on Windows OS and servers
Knowledge on server remote environment and setups
Applicant must be good at math since the position will be focused on billing
Good communication skills and flexibility on shift schedule
Must prefer to work in graveyard shift
Residence in, or willingness to relocate to, Cebu City
Bossjob
Other Info
Cebu City, Cebu
₱25,000 per month
Permanent
Full-time
₱25,000 per month
Permanent
Full-time
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Medspecialized, Inc.
About the company
Medspecialized, Inc. jobs
Size: From 501 to 1000 employees

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Position Technical Support Representative | up to 25k recruited by the company Medspecialized, Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Technical Support Representative | Up to 25K or Medspecialized, Inc. company in the links above
About the company
Medspecialized, Inc. jobs
Size: From 501 to 1000 employees