Technical Support Representative tier ii (deliverr-projectbased)SupportNinja

Position Title: Technical Support Representative Tier II - PH - Permanent WFH - Deliverr - Projectbased
Job Location: Clark Freeport Zone, Pampanga
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Primary Objectives:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities: * Participates in product development from ideation to deployment and beyond.
Creates innovative new features for users and customers, and for internal use.
Collaborates with the data team to make products smarter and more intuitive to use.
Maintains and helps optimize existing systems.
Writes programs in a variety of computer languages, such as C++ and Java, etc.
Updates and expands existing programs for the continuous development of the account need
Debugs programs by testing and fixing errors
Respond to, troubleshoot, and communicate the resolution of Merchant issues, piecing together the end-to-end story
Review exceptions to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction
Builds and uses computer-assisted software engineering (CASE) tools to automate code creation
Uses code libraries, which are collections of independent lines of code, to simplify the writing
Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.
Arranges project requirements in programming sequence by analyzing requirements; preparing a workflow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
Encodes project requirements by converting work flow information into computer language.
Programs the computer by entering coded information.
Confirms program operation by conducting tests; modifying program sequence and/or codes.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting program development and revisions.
Maintains client confidence and protects operations by keeping the information confidential
Qualifications: * At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support.
Proficient in Google Sheets, Comfortable with Asana, Slack, Zendesk and Postman
Strong detail orientation and ability to create and revise processes when needed
General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, UDP, and how they function in a network environment.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Familiar with networking hardware and software issues.
Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X.
Excellent communication, interpersonal, organizational, and presentation skills.
Experience with PPoE, VPN, IPSEC, PPTP, WDS a plus.
Must be willing to submit to a pre-employment background check and drug screen.
Must be able to provide two professional references.
At least one year of experience or equivalent education supporting networking protocol hardware and software and/or networking support.
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
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SupportNinja

Philippines
Temporary
Full-time