Technical Support Representative ii in ortigas 26k to 30kWestern Visayas

 
 
Technical Support Representative II in Ortigas 26k to 30k
 
 
 
Headcount: 1
Can start ASAP
Night shift
 
 
 
Scope of Work:
-Provide customer support and technical issue resolution via phone, email and other electronic mediums
-Provide web based training
-Provide feedback on improvement opportunities based on current product behavior in the field
-Diagnose and configure customer equipment to connect to server systems
-Provide excellent customer service in all situations
-Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
-Provide support and assistance on other service activities
-Follow workplace operating and environmental, health and safety procedures and guidelines
 
 
 
 
Qualifications
-Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
-At least 1-year outstanding customer service experience
-Familiar with proper phone etiquette
-Knowledge of customer service principles and practices
-Effective listening skills
-Basic understanding of MS Access & Windows 2008-2012 server configuration
-Strong background /experience with SQL environment (MySQL & SQL Server), Linux, Redhat Linux, IIS Web Services will be an advantage
-Experience in resolving issues with integrated software/hardware solutions at the enterprise level
-Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule
 
 
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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