Technical Support Representative (billing)Medspecialized, Inc.

MedSpecialized, Inc. is looking for a Technical Support Representative (Billing)!
General Description:
 
The Technical Support Representative is responsible for technical service support to internal and external clients including: fielding and resolving billing service issues with end customers, providing troubleshooting support and identifying solutions.
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Work Schedule and Arrangement: Night shift; (9:00 PM- 6:00 AM) Office-based Setup
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities:
Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests/issues
Requirements:
Must be a college graduate of Bachelors in Science - Information Technology
Undergraduate of IT with 1-2 years of experience with technical support.
Fresh Graduates are welcome to apply!
Experience related to Medical Claims/Health Insurance Processing and a background of Medical, Accounting, Billing, and Tech is a huge plus
Possess foundational knowledge in hardware and software troubleshooting.
Demonstrate proficiency in working with Windows operating systems and servers
Knowledge on server remote environment and setups
Applicant must be good at math since the position will be focused on billing
Good communication skills and flexibility on shift schedule
Stable internet connection and a conducive work environment at home
Physically fit to work in a BPO setting
Willing to work in our Cebu IT Park office at least once a week
Willing to work during holidays and weekends
Must have good English communication skills
Salary and monetary benefits (in PHP):
Monthly salary of 18,000 - 28,000 (depending on experience)
Monthly Risk Allowance of 2,000
New hire bonus of 5,000 
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off-public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Covid-19 Vaccine Access
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)
Our Recruitment Process:
Candidate Application Form
General Assessment 
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com