Technical Support ManagerFoton Motor Philippines, Inc.
Workplace: Pampanga
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 22/10/2020
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Description
PRIMARY RESPONSIBILITIES:
The Technical Support Manager oversees the day-to-day operations of the whole Technical and Warranty Section, carries out managerial-responsibilities in accordance with the company's policies and procedures. He is responsible for ensuring smooth work flow in providing service to internal and external customers.
MAJOR RESPONSIBILITIES:
> Ensure that 5S and ISO process and standards are implemented in the work premises.
> Ensure customer satisfaction on repairs.
> Review and formulate annual budgets.
> Assess equipment and tools needed by the Technical & Warranty Section.
> Responsible in promoting teamwork, maintaining discipline and keeping the team morale high.
> Ensures that the proper process and procedure are complied.
TECHNICAL SUPPORT
> Monitors pending dealer technical issues.
> Performs technical parameters checking & verification on new product line.
> Monitor the efficiency and effectiveness of the servicing of the Dealer Technical Personnel.
WARRANTY
> Coordinates with the Warranty team to effectively manage the warranty claims of the dealers.
> Monitors warranty parts status to the dealership network, including warranty and free parts provided by Foton China Ltd.
> Monitors payments for all approved warranty claims and incurred warranty expenses are claimed and reported to Foton China before the deadline.
> Ensures that dealers are appraised of their warranty claims status.
> Ensures that service campaigns are carried out effectively and efficiently.
> Makes reports on the operation of the Technical and Warranty Section.
> Other task that may be assigned from time to time.
Qualifications:
> Graduate of any 4 year College degree preferably Automotive related course
> 3-5 years of experience in an Automotive Industry preferably with After Sales or Service experience.
> Knowledge on motor vehicle parts and servicing is an advantage
> Computer Literate
> Attention to detail
> Good customer skills
> Interpersonal/Leadership skills
Note: Please attached resume in MS Word/PDF File
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
PRIMARY RESPONSIBILITIES:
The Technical Support Manager oversees the day-to-day operations of the whole Technical and Warranty Section, carries out managerial-responsibilities in accordance with the company's policies and procedures. He is responsible for ensuring smooth work flow in providing service to internal and external customers.
MAJOR RESPONSIBILITIES:
> Ensure that 5S and ISO process and standards are implemented in the work premises.
> Ensure customer satisfaction on repairs.
> Review and formulate annual budgets.
> Assess equipment and tools needed by the Technical & Warranty Section.
> Responsible in promoting teamwork, maintaining discipline and keeping the team morale high.
> Ensures that the proper process and procedure are complied.
TECHNICAL SUPPORT
> Monitors pending dealer technical issues.
> Performs technical parameters checking & verification on new product line.
> Monitor the efficiency and effectiveness of the servicing of the Dealer Technical Personnel.
WARRANTY
> Coordinates with the Warranty team to effectively manage the warranty claims of the dealers.
> Monitors warranty parts status to the dealership network, including warranty and free parts provided by Foton China Ltd.
> Monitors payments for all approved warranty claims and incurred warranty expenses are claimed and reported to Foton China before the deadline.
> Ensures that dealers are appraised of their warranty claims status.
> Ensures that service campaigns are carried out effectively and efficiently.
> Makes reports on the operation of the Technical and Warranty Section.
> Other task that may be assigned from time to time.
Qualifications:
> Graduate of any 4 year College degree preferably Automotive related course
> 3-5 years of experience in an Automotive Industry preferably with After Sales or Service experience.
> Knowledge on motor vehicle parts and servicing is an advantage
> Computer Literate
> Attention to detail
> Good customer skills
> Interpersonal/Leadership skills
Note: Please attached resume in MS Word/PDF File
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
Other Info
Pampanga, Central Luzon · Today, 08:01 AM (updated)
Work type
Full Time
Work type
Full Time
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Foton Motor Philippines, Inc.
About the company
Foton Motor Philippines, Inc. jobs
Pampanga, Central Luzon · 14 September (updated)
Position Technical Support Manager recruited by the company Foton Motor Philippines, Inc. at Pampanga, Joboko automatically collects the salary of Apply, finds more jobs on Technical Support Manager or Foton Motor Philippines, Inc. company in the links above
About the company
Foton Motor Philippines, Inc. jobs
Pampanga, Central Luzon · 14 September (updated)