Technical Support EngineerLenet BPO Corp.

Join our team as a Support Engineer!
 
In this role, you will deliver exceptional service to our valued clients. As an integral part of our team, you will provide enterprise-level assistance, drawing upon your comprehensive expertise in computer software, hardware, internet applications, networks, and operating systems.
 
Lenet offers a wide range of technology services, including network support, cybersecurity, user support, and cloud management.
We are a fast-growing company looking for a Support Engineer to join our support team and keep our clients happy!
 
Job Responsibilities
Support several high end retail stores by answering calls and email issues from clients
Actively listen to clients' issues to identify and understand the root cause of their technical difficulties.
Attention to detail, commitment to the job and customer service 
Applying your technical expertise to analyze and diagnose complex issues across computer software, hardware, networks, and operating systems.
Provide remote assistance to clients by guiding them through step-by-step troubleshooting procedures or accessing their systems for hands-on resolution.
Determining the severity of issues and escalating critical problems to appropriate internal teams or higher-level support when necessary.
Ensuring clients satisfaction by delivering exceptional service resolving their issue.
Maintaining a positive attitude, and actively seeking feedback to improve support processes.
Comply with user needs and system functionality to contribute to organizational policy
Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Education: Associate or BS Degree in Information Technology, or other relevant courses & certifications
 
Monthly Salary: Php19,000.00 - Php22,000.00 including monthly allowance
Qualifications
Experience: 1 to 3+ years  in customer support, technical support, or familiarity with support tickets
Diagnostic and Problem-Solving Skills
Excellent verbal and written communication skills of the English language to interact effectively with clients and team members. (French speaking a plus)
Phone etiquette, active listener, and excellent oral communication
Confident providing product knowledge
Outstanding organizational abilities to handle multiple tasks and prioritize effectively, meeting deadlines promptly.
Understanding of  computer systems and networks 
Comprehensive knowledge of technical management and computer hardware/software systems
Proficiency in computer networks, network administration, and network installation is a plus
Knowledge in Point of Sale system or in Bomgar remote is a plus
Familiarity with ConnectWise manage or ConnectWise automate (LabTech) is a plus
Passionate about technology
Willingness to explore new technologies definitely team player 
Open to a flexible schedule is required
Pre-medical certificate is required
Benefits:
Medical & Dental  (Philcare)
Quarterly Bonus on performance
Internet Reimbursement
VTO - Vacation Leaves (increase per year)
Government Contributions - SSS, Pag-IBIG, Philhealth
The company provides hardware equipment/ laptop. 
This is a remote position open only for Cebu applicants.