Technical Support EngineerCollective Solution

Job Requirements:
Provide expert advise and guidance on Mobile Marketing Platforms
Solution focused - strong customer advocacy and professional demeanor
Provide presales and after-sales support
Lead technical discussions and distill complex information into simple terms for non-technical audiences
Full Stack Development of products
Conduct knowledge-transfer and training to customer's developers on the implementation and configuration of the Solution during onboarding and throughout the entire lifecycle
Resolve customer escalations via email, Zoom, and the Support portal
Troubleshooting issues and challenges
Debugging partner SDK's
Inspecting server logs to diagnose intrumentation issues
Debugging dashboard issues
Job Specifications:
Graduate of BS Computer Science, BS Computer Engineering, or other related courses
At least one (1) year experience in the following:
Mobile gaming or application development
Client-Server application development
Hosted, On-prem, and large SQL and Non-SQL databases
At least one (1) year experience in using SDK's for platforms but not limited to:
Android
iOS
Unity
Web
React Native
Roku
Cordova
Good communication and people skills
Highly motivated to learn and radically expand skill set
Experience working in distributed technical teams
Detail-oriented and highly accountable
Willing to work on shifting schedules