Technical Support Engineer - tier 1Pamapanga

Supporting Enterprises is an innovative and contemporary Australian company which owns and operates a delivery center in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups and other SME clients all over Australia and abroad to connect talent (YOU) with opportunities.
 
We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe, and supportive environment that embraces change and diversity.
 
Seeking for Technical Support Engineers. They are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.
 
Available to work in a shifting schedule
 
The salary offer starts at PHP 20,000 and we are offering a PHP 20,000 Signing bonus to successful hires. Apply now and be hired the next day! 
 
Qualifications:
Minimum of six (6) months of technical support experience.
Excellent English verbal and written communication skills.
Proficient with HTML and CSS.
Must have experience with PHP and JavaScript.
Available to start immediately.
Responsibilities:
Provide first-level technical support and preliminary investigation for customer issues and service requests.
Manage and track customer issues.
Respond to customer inquiries via chat, email, and phone.
Document all technical inquiries, develop and review content for the knowledge base.
For more information about our company, visit our website: http://www.supportingcareers.com
How to Apply
You may inquire through our Recruitment contact details:
SMART – [Protected Info]/ [Protected Info]  / [Protected Info]
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