Technical Support Engineer l&r team leaderSupporting Enterprises Inc.

Supporting Enterprises is an innovative and contemporary Australian company that owns and operates a delivery center in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups and other SMEs clients all over Australia and abroad to connect talent (YOU) with opportunities.
 
We are dedicated to providing our people with challenging long-term career opportunities in a rewarding, safe, and supportive environment that embraces change and diversity.
 
TECHNICAL SUPPORT ENGINEER TEAM LEAD L&R GROWTH
Schedule: Willing to work in a Shifting Schedule
 
Qualifications:
Minimum of one (2) year of Technical Support Team Lead experience.
Excellent English verbal and written communication skills.
Strong technical background with excellent problem solving and multi-tasking skills.
Must have hands-on experience with HTML and CSS.
Prefers someone with SQL experience.
Available to start immediately.
Responsibilities:
Provide above-and-beyond service to customers, assisting with all technical and product-related queries.
Become an expert in service offerings and a knowledge center for both customers and internal teams.
Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
Document and share your knowledge by creating internal articles as well as self-help guides for customers.
Liaise with other departments and product teams about our users’ needs.
 
For more information about our company, visit our website: http://www.supportingcareers.com