Technical Support Engineer iiEmerson Electric

Description
The Technical Support Engineer is the primary technical contact of customers responsible for providing engineering firms, electrical contractors, electrical distributors and field sales with support regarding technical aspects of the Electrical & Lighting product line and assisting our sales channels with product questions, applications, suitability for use, installation technique and applicable electrical codes and manufacturing standards evaluation.
Responsibilities
-Product Trouble Shooting
- Returned/Replacement of Products - Gathers preliminary information on warranty claim and goodwill request.
- Product & Application Information Support
- Product Model Configuration
- Documentation/Management Controls
- Handles call from Technical Support ACD
- Monitors and responds to incoming inquiries (calls, emails, chat)
- Customer Transaction Management
- Continuous Improvement
- Identifies continuous Improvement project ideas
Additional Information Requirements
- Graduate of any Engineering Degree (preferably Electrical Engineer)
- 1-year experience in Electrical Engineering field
- Understand the basic infomration about electrical
- Knowledge about basic installations and applications of wiring and other electrical products
- Knowledge of construction techniques, buidling codes etc.
- Knowledge of hazardous locations and markets
- Installations and applications of wiring and other related products
- Accuracy and attention to details
- Well organized and able to multi-task
- Ability to work under minimal supervision
- Strong interpersonal skills
- Team player
- Good communication skills
- Can handle stress and work in a very fast-paced environment About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.