Technical Support agent for a bubble tea companyLTVplus

Technical Support Agent for a Bubble Tea CompanyMRF: 115770✨ Is This You? Read On!You have experience handling customer support tasks and are confident using ticketing systems to resolve inquiries with clarity and professionalism.You communicate clearly, think critically, and stay calm even in stressful situations.You're customer-focused, proactive, and comfortable working both independently and with a team.You troubleshoot issues with patience, solve problems with accuracy, and take pride in delivering exceptional service every time.Bonus points if you have prior IT tech support experience or exposure to technical troubleshooting!🌟 What You'll Be DoingRespond to customer inquiries and issues through FreshdeskDocument interactions, complaints, actions taken, and resolutions in the ticketing systemTroubleshoot and resolve concerns related to products, services, and rewards programsProvide clear information regarding policies, procedures, and updatesFollow up with customers to ensure complete satisfactionEscalate urgent or complex issues to the appropriate team membersMaintain a positive, empathetic, and professional tone in all interactionsSupport additional customer service tasks as neededApply critical thinking to ensure accurate decision-making across various situations🧰 Tech & Tools
Support platform: Freshdesk
Admin: Standard computer applications and ticketing workflows
Bonus: IT tech support knowledge is an advantage📆 Working Hours
Saturday and Sunday
10:00 AM to 8:00 PM (both days)
Reliability and consistency on weekends are essentialApply now and let's make order magic happen!Note: Only shortlisted candidates will be contacted.
LTVplus

Batangas City, Batangas
Permanent
Part-time