Technical Support advisor wave 29Teledirect Pte Ltd

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse #BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 26 years of experience and 340+ industry awards What is your mission You will help us deliver excellent service to our partner brands by performing these tasks: Provide excellent customer experience via all relevant communication channels. Identify and analyze customers' issues and provide strategic solutions to resolve their needs. Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards. Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction. Build sustainable relationships and engage customers by taking the extra mile. Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Who are we looking for Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Two (2) years of work experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Strong time management skills and motivation to exceed expectations. Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation). Excellent verbal and written communication skills in English and the language of the supporting market. Comfortable working with computers and multiple systems.
Monster

Philippines
Permanent
Full-time