technical services engineer expert - end user Analytics (nexthink)Career Professionals, Inc.

Experience/Technical Competencies Required: • At least 2 years working in the IT industry providing expertise on end user analytics technologies such as NexThink, Aternity and Lakeside Systrack. • EUA Platform Incident Management, including Vendor Escalation & Agent / Collector Support • EUA Platform Service Requests, including Group Management, Threshold & Alert Configuration Changes, Dashboard Minor Changes. • EUA Platform Patch Management, for on-premise deployments • EUA Licensing Management limited to the support license assignment mechanism (relevant for on-premise setup), monitoring of the available license amount and informing relevant group if there is not enough licenses. • High-level Analysis of End User Experience • Extensive hands-on experience automating processes through scripting using VBScript and or PowerShell • A solid understanding and adherence to the ITIL framework • Will have been responsible for a major installation, proposal or project, and will have successfully completed major tasks with a significant degree of "assigned" responsibility. (e.g. "Account management" of one or more strategic accounts, systems assurance of proposals and documentation of "non-standard" or "non-conforming" elements, project manage the delivery of a specialist service of some complexity to an agreed conclusion, project manage the commissioning or repair of a "mission" or "time" critical element of a system to acceptance, etc) • The ability to manage as primary engineer at least two customer accounts while supporting other systems engineers on other customers and technical problems • Able to deliver "support" services to customers or Fujitsu groups (e.g. education planning, second and third-level product/service support, network planning and management) • Recognised at many levels of the company as an authority on a particular technical, professional, or industry area • Has written reports, complex elements of response to proposal, system specifications, user documentation, or information dissemination material conforming to Fujitsu standards
Career Professionals Inc.

Philippines
Permanent
Full-time