Description
• Direct the Technical Services Department (formerly after-sales), as it supports sales, business development, supply chain management departments, and setup the systems, manuals, protocols for the technical services team
• Set clear goals for both the Service and Parts units to achieve performance goals
• Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives and sales goals are met.
• Audit work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Research and gather intelligence related to all facets of heavy truck, automotive, appliances market trends (macro-economic, regional, multi-segment) as well as the changing market and industry dynamics and solutions to build a business case to support a go-to-market strategy for heavy truck, automotive, appliances business initiatives.
• Collaborate with business development and sales for solution-level demo, user stories, presentations, roadmap etc.
• Work with leadership on strategy and growth, identify market opportunities and define vision on product lines and strategy along with product management.
• Define and operationalize new processes (e.g Support & Operations) for the end to end solutions
• Track and Manage revenue/orders for existing programs
• Create and implement a training program for service advisors, covering sales technique, customer experience enhancements, and repair order performance metrics
• Analyze departmental shortfalls and develop action plans for improvement
Requirements
Minimum education level: Master ́s Degree
Years of experience: 10
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES
• Direct the Technical Services Department (formerly after-sales), as it supports sales, business development, supply chain management departments, and setup the systems, manuals, protocols for the technical services team
• Set clear goals for both the Service and Parts units to achieve performance goals
• Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives and sales goals are met.
• Audit work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Research and gather intelligence related to all facets of heavy truck, automotive, appliances market trends (macro-economic, regional, multi-segment) as well as the changing market and industry dynamics and solutions to build a business case to support a go-to-market strategy for heavy truck, automotive, appliances business initiatives.
• Collaborate with business development and sales for solution-level demo, user stories, presentations, roadmap etc.
• Work with leadership on strategy and growth, identify market opportunities and define vision on product lines and strategy along with product management.
• Define and operationalize new processes (e.g Support & Operations) for the end to end solutions
• Track and Manage revenue/orders for existing programs
• Create and implement a training program for service advisors, covering sales technique, customer experience enhancements, and repair order performance metrics
• Analyze departmental shortfalls and develop action plans for improvement
Requirements
Minimum education level: Master ́s Degree
Years of experience: 10
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES
Other Info
Quezon City, National Capital Region · 27 May
Work type
Full Time
Work type
Full Time
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MCX Motor Phils. Inc.
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MCX Motor Phils. Inc. jobs
Quezon City, National Capital Region · Today, 10:37 AM
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About the company
MCX Motor Phils. Inc. jobs
Quezon City, National Capital Region · Today, 10:37 AM