Technical service deskMighty Lynx Solutions Inc.

Be part of our Company here at Mighty Lynx Solutions Inc. We are looking for a TECHNICAL SERVICE DESK that will be assigned here at Northridge Plaza Congressional Quezon City.
Qualification:
Bachelor's degree in Computer Science, Information Technology, or related field preferred
2+ years of experience in technical support or related field
Excellent communication skills, both written and verbal
Strong analytical and problem-solving skills
Ability to manage multiple support requests and prioritize accordingly
Ability to efficiently multi-task and prioritize
Ability to work well in a team environment
Flexibility to work outside normal business hours, including weekends and holidays as needed
DESCRIPTION
Provide technical support to clients and customers via phone, email, or other remote communication channels Troubleshoot and resolve technical issues related to hardware, software, and networking
Create and update technical documentation and knowledge base articles
Provide exceptional customer service to ensure customer satisfaction
Manage and prioritize multiple support requests to meet SLAs and ensure customer satisfaction
Work collaboratively with cross-functional teams to identify and resolve issues
Participate in ongoing training and professional development to maintain up-to-date technical knowledge
For interested applicants, kindly email your resume with picture at ***************@gmail.com (with SUBJECT: "TECHNICAL SERVICE DESK")
Also you may text or call [Protected Info]*** this number and look for Kurt from HR-Department for further details and instructions.
Thankyou and Good day!
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role