Job Description
QUALIFICATIONS
Must have at least 2 years completed in a Tertiary, Diploma or Vocational Course
With at least 1 year BPO Experience
With background in IT or Service Desk/Technical Support
Must have good to excellent English communication skills
Willing to work on shifting schedule
Must be willing to work in Cebu Business Park, Cebu City
JOB DESCRIPTION:
Troubleshoots hardware, software, and network problems via phone support
Uses technical resources and knowledge of information systems to ensure resolution
Identifies, isolates and investigates user questions
Briefs customers and management on the status of resolution efforts
Coordinates and forwards issues by appropriate escalation procedures and personnel
May provide occasional functional and technical guidance to less experienced staff
Provides functional or task leadership
Coordinates special projects and system upgrades
Recommends system or process improvements, including procedures, training, and enhanced documentation
Works under limited supervision to provide professional helpdesk service through quick processing and prioritization
Performs all other duties as assigned
QUALIFICATIONS
Must have at least 2 years completed in a Tertiary, Diploma or Vocational Course
With at least 1 year BPO Experience
With background in IT or Service Desk/Technical Support
Must have good to excellent English communication skills
Willing to work on shifting schedule
Must be willing to work in Cebu Business Park, Cebu City
JOB DESCRIPTION:
Troubleshoots hardware, software, and network problems via phone support
Uses technical resources and knowledge of information systems to ensure resolution
Identifies, isolates and investigates user questions
Briefs customers and management on the status of resolution efforts
Coordinates and forwards issues by appropriate escalation procedures and personnel
May provide occasional functional and technical guidance to less experienced staff
Provides functional or task leadership
Coordinates special projects and system upgrades
Recommends system or process improvements, including procedures, training, and enhanced documentation
Works under limited supervision to provide professional helpdesk service through quick processing and prioritization
Performs all other duties as assigned
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Atos Global It Solutions And Services Private Limited
About the company
Atos Global It Solutions And Services Private Limited jobs
Metro Manila / NCR ,
Position Technical helpdesk analyst | cebu recruited by the company Atos Global It Solutions And Services Private Limited at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Technical Helpdesk Analyst | CEBU or Atos Global It Solutions And Services Private Limited company in the links above
About the company
Atos Global It Solutions And Services Private Limited jobs
Metro Manila / NCR ,