technical design support engineer (hybrid | Night Shift)Xfinity

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary The Technical Design Engineer / Network Solutions Engineer will review customer solutions (design) for accuracy and viability - assuring the services recommended meet and exceed the customer's expectations. Working with different departments to enable to complete complex sales and infrastructure implementation.Job DescriptionHow you'll make an impact!Responsible for pre-activation technical support of Masergy's portfolio of services.Support WAN-LAN integration, architectural design and validation.Identify function design and product selection.Participate in client implementation planning and related activities to ensure seamless integration or turn-up of Masergy services for both new and existing customers.Collaborate with Product Management to facilitate the design, development and deployment new product offerings.Additional duties as assigned.SKILLS / ABILITIES / KNOWLEDGEKnowledge: experience of study / understanding of concept(s)SASE and ZTNA/CASBExtensive knowledge of TCP/IP and UDP and IPv4 & IPv6 addressing.Advanced level knowledge of routing protocols such as BGP, EIGRP, and OSPFWorking knowledge of NAT, VRRP/HSRP, Session-based firewalls, QOS, Layer 2 VPLS, and MPLS (Multiprotocol Label Switching) network principlesStrong L2/L3 protocol knowledge specializing in MPLS-based ServicesWorking knowledge of Linux operating system and SD WAN conceptsDynamic routing protocols, load balancing and failover techniquesSkills: observable competence to perform activityExcellent written and verbal communication skillsExceptional analytical and problem-solving skills that has ability to identify and analyze problems swiftlyStrong interpersonal skills that can communicate clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general publicExcellent critical thinking and decision-making skills that has the ability to organize and prioritize several projects and tasks at one timeProven creative thinking skills that can explore out of the box and solve problems.Exceptional customer's relation skills in both face to face and telephone contact.Ability: Behavior that results in an observable productAbility to resolve complex issues and adequately document test progress and results to provide weekly/monthly/annual metricsAbility to communicate clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general publicEstablished ability to effectively advice and counsel both managers and non-supervisory employees on sensitive work related issuesAbility to deal with problems involving several concrete variables in standardized situationsAbility to work an on-call rotation including after-hours and weekends on a recurring scheduleIdeal Capabilities and Attributes!Minimum four (4) years' experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs).Hands-on experience with Alcatel (Nokia) ESR, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs, SDN-NFV, Silver Peak SD WAN, Riverbed WAN Optimization and CERTES WAN Encryption.Working knowledge of NAT, VRRP/HSRP, Session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principlesStrong IT/WAN-LAN Integration experience.Successful Technical Sales Acumen and/or IT ROI experience.Hands-on experience with large L2/L3 topologies utilizing Alcatel-Lucent, Cisco, and Juniper and Meraki.Schedule / Work Set-up / Location:NightshiftHybrid work set-up (3x onsite, 2x WFH per week)Willing to be assigned at Ortigas, Pasig City (GLAS Tower)Must be flexible with the schedule and amenable to render overtime or work on holidays if neededEDUCATIONBachelor's degree in telecommunications or related field preferred or equivalent experience.CERTIFICATES / LICENSES / REGISTRATIONSCurrent CCNA, Network / Security certifications preferredWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the on our careers site for more details.Education Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)Relevant Work Experience 2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Xfinity

Ortigas Center, Pasig City
Permanent
Full-time