Technical/customer support representative iFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Business Administration
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Job Summary
Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
What you will be doing :
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Other related duties assigned as needed. Educational Requirements Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.) General Knowledge, Skills & Abilities
Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
What you bring:
Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
Customer service oriented; advocates on behalf of our clients
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills
Previous experience using SNOW (ServiceNow) is desirable
What we offer you:
A competitive salary and benefits.
Great work spaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Cebu City, Cebu
Permanent
Full-time