technical CoordinatorNeedink Sales & Services Inc.

Need Ink Sales & Services is a service-oriented company that offers a wide range of products and services, from printer consumables, repair and service maintenance, printers, computers, and its peripherals.
 
We are looking for a highly-organized and detail-oriented TECHNICAL COORDINATOR to join our team.
 
Duties & Responsibilities:
Provides technical support for field technicians generally via phone.
Administers work and deployment schedule and assignments and supervises progress of assignments of technical personnel
Provide information and updates to Sales Executives in regards with their client's service activities.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Maintain detailed records of daily interactions with customers like installation activities, reported issues and field services activities of our field technician by updating and key in all this information to our database (TSMS).
Conduct basic troubleshooting via phone to all reported technical concerns to clients.
Receive and report unresolved client's technical problem or concerns via phone to Technical personnel's
Process advance replacement printer units.
Report and process replacement and under warranty printer units.
Provide and process printer parts request by Technical personnel.
Request and ensure sufficient stocks of printer parts in branch.
Provide reports weekly and monthly of technical activities.
Assigned PMS schedule of all service printer units deployed to clients.
Closed and verify clients of technical service activities
Adhere to all company policies, procedure and business code of ethics
Performs other related duties assigned
 
Qualifications:
Must possessed at least Bachelor's/College Degree of any related course
At least 1 year(s) of working experience in the related field is required
Knowledgeable of clerical and administrative procedures  and systems such as filing and record filing
Excellent polite and persuasive communication skills
Passionate, hard worker and well organized professional with power to prioritize and multitask
Ability to handle multiple tasks and clients' requests at a time