technical/ Application Support analystTelus

Description and Requirements
Responsibilities:
Provide accurate, timely, and world-class support to our customers
Patiently listen to, understand, and solve complex technical customer issues
Investigate and document issues
Create and maintain a knowledge base documentation to improve efficiency of triaging incidents
Acquire detailed knowledge about our product's services and features
Proactively propose solutions to customer needs and communicate trends and reports from our technical support system.
Minimum Qualifications:
Experience in handling support for customer incidents, changes, problems, and other services
Strong prioritisation and time management skills
Good understanding of technology (is able to triage incidents correctly)
Excellent written and verbal communication
Service mindedness and customer focus
Good problem solving and analytical skills
Able to work flexible shifts
Basic root-cause analysis skills
Quick learner
Experience in the maintenance of a knowledge base
Good understanding of software development process
Nice to Haves:
Previous experience in handling incidents and requests in a software development team
Experience in the maintenance of knowledge base tools
Experience using ServiceNow
Additional Job Description
TELUS International is looking for strong customer service minded AI Data Solution Technical Support who can deliver accurate, timely, and professional support to our customers. Successful candidates are problem-solvers who are passionate about service and are comfortable to handle ambiguity. You will have an opportunity to learn how our product contributes to the enhancement of the world's data to enable better AI via human intelligence. If you enjoy driving customer service quality and working in an environment that embodies the values of adaptability, growth, teamwork, and innovation, then this is the job for you.
Telus

Ortigas Center, Pasig City
Permanent
Full-time