team ManagerSutherland

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager who will lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us!Job Description:As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
Identify the training needs that will equip the staff with fundamental skills and knowledge.
Have a thorough understanding of the various system tools and operational procedures utilized within the program.
Collaborate with stakeholders on a regular basis to ensure smooth operations.
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.
Qualifications:Our most successful candidates will have:
At least 1 year of experience supporting a team in a supervision role- Team Manager/Trainer/SME.
Be able to work in a fast-paced environment.
Be proactive in developing trust and professional rapport with employees and team members; work as a team-player.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Have strong verbal, written communication skills; be able to communicate in a clear, constructive, and professional manner.
Have positive experience in coaching team members and behavior corrective actions
Have strong knowledge of MS Office - Excel, Power Point, Word, Outlook
Must have FY25 PDP score of Exceeds Most and Clearly Exceeds.
No active DA.
Additional Information:All your information will be kept confidential according to EEO guidelines.
Sutherland

Central Luzon
Permanent
Full-time