team Manager | leadership academy | davaoIBEX Global

Overview
The Team Manager for Change is responsible in coaching and developing management employees in fully adopting and sustaining effective, consistent execution of the Leadership Academy tactics into their daily operational rhythm to drive peak performance.
Responsibilities
DUTIES AND RESPONSIBILITIES:
Coaching Styles
Types of Leadership
Suggesting improvements to OM/SOM
Supporting the OM/SOM with the implementation of changes (new procedures, objectives, including training)
Communicating with all sales agents in order to receive their comments/suggestions
Confident interfacing with clients and all leadership levels either in remote monitoring sessions or face-to-face capacity
Qualifications
Knowledge
Up to date management skills and understanding of employee motivation
Understanding of key performance indicators including the working knowledge to drive appropriate behavior
Skills
Good oral and verbal communication skills
Good leadership, coaching and interpersonal skills
Good analytical skills
Good problem solving skills
Team Player
Abilities
Excellent ability to coach and performance manage agents
Ability to show eagerness to take in calls and role model behaviors that their agents can follow
Ability to respond positively to changing environment
Ability to motivate and encourage agents
Ability to maintain and practice high standards of customer service
Ability to work independently and in a team
Ability to work under pressure
Experience:
At least 1 year experience in the related field
At least 3-4 years experience as an Supervisor/Team Manager
Desired:
Willing to work onsite
Amenable towork on GY Shift
Willing to start ASAP
IBEX Global

Philippines
Permanent
Full-time