team manager for b2b CollectionsWells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description Internally known as Equipment Finance Portfolio Manager , the resource manages units engaged in the review and monitoring of accounts, collection of accounts, late charges, assumption/transfer fees, negotiation of buyouts, renewal rates, extension fees, resolving of customer disputes, sales of equipment, disposal of accounts, monitoring of bankruptcy proceedings and assisting in litigation proceedings. Provide support, instruction, and coaching to a team of 15 front-line agents Manage floor coverage in a large team environment Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators Work in tandem with the Collections Manager to identify and address performance and developmental opportunities Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing client relationships First point of contact for customer escalated calls. Help develop agents to be self-sufficient by helping them find the answers themselves Coordinate daily schedule with Supervisor and set daily coaching activities Listen real time and provide feedback to agents Market Skills and Certifications Must be a Bachelor's degree holder, any field At least ( 2 ) years professional experience in a supervisory or managerial role ( Leadership ) At least ( 1 ) year professional experience handling Collections ( B2B ) or ( 2 ) years for ( B2C ) Amenable to work on US shift, 9PM-6AM ( Manila time ) Mon to Fri, weekend off Leadership Expectations at Wells Fargo As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 68783
Monster

Philippines
Permanent
Full-time