Team LeaderOUTSOURCE NETWORK CONTACT CENTER AND BACK OFFICE SERVICES, INC.

JOB DESCRIPTION
BASIC FUNCTIONS:
 
Responsible for supervising, coaching, and monitoring team members will ensure team members' target that is in line with the clients' required target will be achieved.
 
PRIMARY RESPONSIBILITIES:
 Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation, and communication of work-related information to Senior Team Leader.
 Reports to the Senior Team Leader periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes
 Ensure team will achieve agreed Service Level, target average call handling time, target calls, transactions, Call Quality Score.
Coach, facilitates, solve work problems, and participate in the work of the team
 Motivates direct reports
 Makes sure direct reports meet the set targets for the program
Handles first level escalations, staffing, and performance management
 Ensures transaction monitoring and KRA’s of the workgroup are met
 Ensure that team are highly motivated towards work always
 Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time
JOB QUALIFICATION
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 Graduate of any 4-year course for NON-MED-ACCOUNT
Graduate of any medical allied course (BS-Psychology, nursing, rad tech, nutrition and dietetics, MedTech, Bs- Bio, PT and etc.)( MEDICAL ACCOUNT)
 Proven work experience as a team leader in the BPO industry or equivalent.
 With excellent communication and Leadership Skills.
 Must possess organizational, time- management, and decision-
making skills.
 Preferably within Cebu City or nearby areas.
OTHER JOB REQUIREMENTS
Education
Field of study
Medical Science
Specialization
Others
Supervisory, Ability to work in a team, Team Leadership, MOVITATING TEAM