Team LeaderWipro Philippines Inc.

Wipro BPO is a global information technology, consulting and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media. Serving clients in 175+ cities across 6 continents, we help customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies 'Centers of Excellence' enable us to harness the latest technology for delivering business capability to our clients. Wipro also champions optimized utilization of natural resources, capital and talent.
 
A career at Wipro means a life-long opportunity to explore your potential, continuous growth, and the joy of working on the latest technologies alongside the finest minds in the industry. An inspiring combination of growth prospects, continuous innovation, fair play, and a great work culture makes Wipro an exhilarating place to be in.
 
TEAM LEADER - MEDICAL DEVICE COMPLAINTS HANDLING
 
Roles & Responsibilities:
Overall responsibility for achieving Client's service level expectations and maintaining high-quality delivery
Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
Has a clear understanding of customer KPIs.
Understands the relationship between PFMEA and Quality Control Plan
Identifies and coordinates PFMEA/ Quality Control Plan improvements.
Manages efficient work allocation and tracks the overall performance of team members
Manages daily team attendance
Manages team attrition
Ensures floor policies are followed∙ Manages administrative tasks
Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems∙ Keeps all company information which includes customer information confidential and secured
Qualifications:
Bachelor's Graduate of Science in Nursing, Pharmacy or any Allied Sciences coursed
Preferably with clinical experience and/or a Registered Nurse/Pharmacist/Physical Therapist
3-4 years of work experience preferably in a similar process/clinical experience
Mandatory Skills
Able to write effective medical narratives regarding product issues or cases.
Must be able to properly use and navigate Philips tools and MS Office
Able to communicate professionally and concisely to all business partners and other Wipro employees.
Able to think critically to determine the type of questions which need to be asked to gather necessary information
Good problem solving and analytical skills
Good customer service skills
Rewards and Incentives:
Competitive salary
Amazing incentives and rewards!
HMO as early as day one
State of the art facilities (Gym, Karaoke, Pantry, etc.)
Night shift differential pay
Career growth opportunities
Accessible work location
Fun environment
Do you want to know more about us? 
Visit our website at https://careers.wipro.com
Visit our Facebook page - https://www.facebook.com/WiproCareersPH