Team LeaderAWESOME CX

Monitor and conduct coaching on performance (metrics, save rate, aht) and behavior (attendance & punctuality) of team members.
Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.
Coordinate with HR Department in relation of team members' leave application forms, incident reports, coaching logs, Overtime Trackers, and other internal documentation.
Communicates company & account goals, policies, safety practices and deadlines to the team.
Create an inspiring team environment with an open communication culture.
Responsible for keeping track of and structuring various tasks, employees, and documents.
Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.
Motivate team members.
Listen to team members' feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Suggest and organize team building activities.
Communicate internal concerns to the CSDs, Director of Leadership/ Operations Manager and HR Department
Attends leadership meetings and Focus Group Discussion set by the Management.
Perform other tasks that will be assigned to, from time to time.
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
1 year of relevant work experience required for this role
Working rights required for this role