TEAM LEADERGLOBAL EMPIRE BPO CORPORATION

7th Floor The Space Building, AS Fortuna
Mandaue City
6014
Cebu
Philippines
Company Information GLOBAL EMPIRE BPO CORPORATION
7th Floor The Space Building
AS Fortuna
Mandaue City, Cebu
6000
Website:
Global Empire Corporation is a cutting-edge leader in the contact service vertical. We handle some of the most recognizable names in business today. We offer reliability, high security, and unsurpassed cost savings to our clients. At Global Empire Corporation, we are working to exceed your expectations day in and day out. After purchasing products or services, often the only interactions customers have with a company is with their customer service agents. Customers reach out when they have a problem and need some assistance. Ensuring that very first touch is a good experience and inspires brand loyalty for our clients is what Global Empire Corporation does best. In today's competitive landscape it is the customer experience (CX) that keeps your business top-of-mind with customers. Great customer service results in increased sales, customer referrals, positive ratings, and ultimately an increase in your bottom line. This is why companies trust Global Empire Corporation to consistently provide reliable service 24/7, 365/days.
Our highest priority is always your success. It's our personal mission to work with our clients to help them grow their businesses. Creating a professional first impression will establish a positive vision of your brand which will build customer loyalty and maximize your revenues. Global Empire Corporation not only excels at delivering a quality customer experience, but we know the importance of brand allegiance and advocacy in a crowded, competitive marketplace. Trust us to deliver services at the most competitive prices. We can provide solutions that only the largest centers can, and we will do it at a price that will make your shareholders or partners euphoric. We hire and train our personnel to protect and promote our clients' brands throughout their customers' lifecycle. They are the front line for our clients. Our delivery platforms onshore, near shore, at home and offshore allow us to offer a variety of pricing options and integrated service solutions. Everyone Matters at Global Empire Corporation!
Job Qualifications Consistent attendance and punctuality
Experience as a Mentor
Excellent KPI's
Proficient knowledge of inbound contact center environment
Must have excellent phone skills, customer service skills, analytical and troubleshooting expertise
Have great Positive Attitude
Must possess verbal and written communication skills
Must be able to multi-task, handle escalated calls and upset customers in a professional and courteous manner
Must be able to accommodate a flexible schedule
Must have analytical and troubleshooting expertise
Ability to develop and motivate a team
Recruitment Process: (1 Day process Only)
● Initial Interview > Final Interview
Interested applicants may send their resume to [Protected Info]
We also accept walk-in applicants from 8:00 AM - 1:00 PM and 8:00 PM-12:00 AM from Monday-Saturday.
Number of Job Opening 5
Highest Education Attainment College Graduate
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Mandaue City, Cebu
Permanent
Full-time