Team LeaderSuperstaff

Duties and Responsibilities:
Manage a team of Customer Service Representatives
Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Provide coaching to customer service representatives and create a standard practice in handling customers
Build sustainable relationships and engage customers by going the extra mile
Stay current with industry changes/trends to provide best in class service
Meet personal/team qualitative and quantitative targets
Requirements
Education and Experience:
Has an experience in managing a Team before
At least 5 years of customer service experience is preferred
High School Diploma or equivalent
Required Knowledge, Skills, and Abilities:
Previous experience in a Senior Customer support role
Strong phone and verbal communication skills along with active listening
Basic computer and typing skills
Consistent attention to detail and quality
Customer focus and adaptability to different personality types
Strong time management skills with the majority of your time focused on inbound calls
Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
Jeep Enthusiast/Automotive Experience a plus
Excellent Leadership and People Management skills
Benefits
Job Highlights | Benefits:
HMO with 1 free dependent upon hire
Life Insurance
Work onsite
Night Shift
20 PTO credits upon regularization
Great Company Culture
Career Growth and Learnings
Healthcare Account
SuperStaff

Angeles City, Pampanga
Permanent
Full-time