Team LeaderMVP Asia Pacific, Inc.

Description
MVP Asia Pacific Inc. is now looking for a Team Lead for ne of our Australian clients.
As a Team Lead, your main responsibilities will be maintaining relationships with Clients, Business Leaders, and Staff.
Duties and Responsibilities:
• Build and maintain key relationships with staff and business owners alike.
• Provide accurate reporting on KPI's of a small, dedicated team.
• Resolve day to day challenges with empathy and professionalism.
• Maintain company culture through regular team building and engagement activities.
• Assist recruitment team when required.
• Be the key point of contact for clients.
• Represent the business to prospective clients on Zoom meetings.
• Keeping dedicated staff motivated, supported, and engaged.
• Support training growth and mentorship programs in conjunction with clients' needs.
To be successful, you should be:
• Bachelor's Degree in Business Administration, Accounting, or any related course
• At least 2 years of experience with handling team members
• Must have proven experience in a BPO environment and a track record of managing staff and client relationships - Or show the willingness to learn and grow these skills over time
• Show experience in dealing with conflict resolution and performance improvement processes
• Experience in reporting on Productivity, Performance and KPI's
• Must be able to display clear problem-solving skills
• Must be comfortable in dealing with clients at multiple levels of management. From day-to-day points of contact through to business owners and CEO's
• Can-do attitude - always looking for solutions
• You pride yourself on team building
• You always seek the right outcome for all parties involved
• Possess the desire to be part of a collaborative team culture
• Willingness to learn and share bright ideas and brainstorm
• Excellent written and verbal communication skills
Don't miss this exciting opportunity with MVP Asia Pacific Inc., one of the fastest-growing BPO companies in Clark, Pampanga. Apply now!
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  6 minutes ago (updated)