Team LeaderWonders Corporation
Workplace: NegrosOriental
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 26/01/2021
Location : Dumaguete City (6267) -
Salary : Competitive
Type : Permanent
Main Industry :
Job ID : 106612668
Employer : Wonders Corporation
Posted On : 24 December 2020 23/01/2021
As a Team Leader, you will be responsible for the following:
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-Manage and develop a team of Customer Service Representatives
-Ensure the company production goals are met
-Create a work environment that is conducive to long term employment and employee satisfaction
-Manage voluntary attrition of team encouraging ownership of CSR's and proactively discussing issues and providing feedback
-Analyze call volume statistics for service levels and schedule adherence and to monitor agent calls for quality and professionalism
-Understand and be committed to the short and long term direction of the company
-Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company
-Manage employee attendance within company guidelines
-Ensure high morale within in the team
Requirements
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-Bachelors Degree preferred but not required
-1 - 2 years of successful supervisory experience (if outside applicant)
-Prior customer service contact center experience
-Ability to work well under pressure
-Effective written and verbal communication skills
-Ability to analyze and creatively solve problems in a fast paced environment
-Prior training preferred
-Ability to lead, direct and motivate team of CSR's to meet performance objectives
-Excellent time management skills
-Ability to multi task
Tiptopjob
Salary : Competitive
Type : Permanent
Main Industry :
Job ID : 106612668
Employer : Wonders Corporation
Posted On : 24 December 2020 23/01/2021
As a Team Leader, you will be responsible for the following:
style="margin-top: 0; margin-bottom: 0"-
-Manage and develop a team of Customer Service Representatives
-Ensure the company production goals are met
-Create a work environment that is conducive to long term employment and employee satisfaction
-Manage voluntary attrition of team encouraging ownership of CSR's and proactively discussing issues and providing feedback
-Analyze call volume statistics for service levels and schedule adherence and to monitor agent calls for quality and professionalism
-Understand and be committed to the short and long term direction of the company
-Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company
-Manage employee attendance within company guidelines
-Ensure high morale within in the team
Requirements
style="margin-top: 0; margin-bottom: 0"-
-Bachelors Degree preferred but not required
-1 - 2 years of successful supervisory experience (if outside applicant)
-Prior customer service contact center experience
-Ability to work well under pressure
-Effective written and verbal communication skills
-Ability to analyze and creatively solve problems in a fast paced environment
-Prior training preferred
-Ability to lead, direct and motivate team of CSR's to meet performance objectives
-Excellent time management skills
-Ability to multi task
Tiptopjob
Other Info
Dumaguete City, Negros Oriental
Permanent
Full-time
Permanent
Full-time
Submit profile
Wonders Corporation
About the company
Wonders Corporation jobs
Pasig City, Metro Manila
Position Team Leader recruited by the company Wonders Corporation at NegrosOriental, Joboko automatically collects the salary of , finds more jobs on Team Leader or Wonders Corporation company in the links above