Team LeaderWonders Corporation

Location : Dumaguete City (6267) -
Salary : Competitive
Type : Permanent
Main Industry :
Job ID : 106612668
Employer : Wonders Corporation
Posted On : 24 December 2020 23/01/2021
As a Team Leader, you will be responsible for the following:
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-Manage and develop a team of Customer Service Representatives
-Ensure the company production goals are met
-Create a work environment that is conducive to long term employment and employee satisfaction
-Manage voluntary attrition of team encouraging ownership of CSR's and proactively discussing issues and providing feedback
-Analyze call volume statistics for service levels and schedule adherence and to monitor agent calls for quality and professionalism
-Understand and be committed to the short and long term direction of the company
-Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company
-Manage employee attendance within company guidelines
-Ensure high morale within in the team
Requirements
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-Bachelors Degree preferred but not required
-1 - 2 years of successful supervisory experience (if outside applicant)
-Prior customer service contact center experience
-Ability to work well under pressure
-Effective written and verbal communication skills
-Ability to analyze and creatively solve problems in a fast paced environment
-Prior training preferred
-Ability to lead, direct and motivate team of CSR's to meet performance objectives
-Excellent time management skills
-Ability to multi task
Tiptopjob

Dumaguete City, Negros Oriental
Permanent
Full-time