Team LeaderCallMax Solutions

Description
Job Responsibilites:
Works closely with client to coordinate task deligation, team performance and process update.
Coaches and develops team members to maintain or improve work performance, career development, etc.
Ensures all employees receive effective, consistent coaching sessions.
Supervises, evaluates, and improves the effectiveness of the agents.
Communicates and implements Callmax policies and procedures.
Works to develop a team concept in each work area and develop ways to improve employee morale.
Helps to align processes and policies when possible.
Works closely with the Account Manager to ensure improved performance on key performance metrics.
Supports quality assurance and/or training as needed.
Addresses corrective actions as necessary.
Qualifications:
Proven experience as call center supervisor or similar supervisory position is preferred.
Proficient with technology, relevant software applications, and phone systems.
Proficient in English; Good verbal and written communication skills.
Working knowledge of MS Office.
Ability to coach, train, and motivate employees and evaluate their performance.
A results-oriented approach.
Excellent problem solving, organizational, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Knowledge: Analysis, Customer service, Coaching, Leadership, Organisation, Problem Solving, Technology
Availability for travel: Yes
Availability for change of residence: Yes

Cavite, Calabarzon ·  Today, 04:36 PM
Work type
Full Time