Team Leader (tele-interview)eTeam Workforce Pte Ltd

Job Description :Team Leader, Asia Service Centre PhilippinesReports to: Operations ManagerRole Summary:The Tele-Interview Team Leader provides a consistent excellent quality customer service experience for new life insurance customers who con Job Description : Team Leader, Asia Service Centre Philippines Reports to: Operations Manager Role Summary: The Tele-Interview Team Leader provides a consistent excellent quality customer service experience for new life insurance customers who contact the Asia Service Centre Philippines by ensuring the TeleInterviewers and SMEs are motivated, coached, developed and skilled to meet the GBCCC ASCP SLAs and performance targets. The delivery of service requires a strong execution of our management operating system which is essential in our highly structured and fast paced work environment. The Team Leader reports to the Operations Manager. Main Accountabilities: Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis Ensure a high retention of employees Provide leadership, coaching, and mentoring to the SME/Interviewers to develop their competencies and position them for success Analyze metrics and ensure in taking appropriate and timely action Ensure staff are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results Champion the coaching model Foster a work environment that values the people and encourages participation, creativity, learning and accountability Responsible for employee recruitment in order to meet business objectives Ensure team adopts and sustains change Identify opportunities for process and system improvements Communicate openly with team ensuring messages and initiatives are clearly understood Support and actively endorse the P4 culture (People, Partnership, Passion and Performance) and philosophies Build and support a culture of continuous improvement, identifying improvement opportunities and ideas, supported by strong business logic Interact directly with members, as required Manage absenteeism/vacations as per the targets and policies Participate in Projects as per the needs of the business Qualifications/Competencies: University degree, completed a medical-related course (Nursing, Med Tech, Pharmacy, Biology, etc) With at least 5 years of work experience as a Team Leader With experience handling or conducting a training class With client management experience Proven Customer Service Skills Proven leadership capability and a strong results orientation Ability to influence change through positive motivation Capable of working in a structured and tactical management operating system Strong coaching, leading and performance management skills Able to Analyze, Identify improvement opportunities and build sustainable processes Excellent change management skills Strong communication skills (verbal and written) Strong team player / team building skills Strong IPR skills
Monster

Philippines
Permanent
Full-time