Team Leader role - shape the future of our team! join right awayLumina Datamatics Corporation

Are you excited about the opportunity to lead and inspire a team from the ground up? We're seeking a dynamic Team Lead to spearhead our brand-new contact center team! If you're passionate about building success, driving results, and shaping the future of customer experience, we want you on board immediately!
 
What You'll Do:
Lead with Purpose: Take charge of a pioneering Customer Support team, guiding them to deliver exceptional service and creating a strong foundation for future success.
Build and Develop: Train and mentor your team from day one, ensuring their growth aligns with company goals.
Drive Excellence: Monitor and boost team performance while maintaining the highest quality standards in customer interactions.
Problem Solve: Be the first point of contact for escalated issues, solving challenges with expertise and customer-focused solutions.
Strategize & Report: Share insights and performance metrics with management to help shape our customer support strategy.
Master Scheduling: Ensure seamless team operations with 24/7 coverage, including weekends and holidays.
What We're Looking For:
Experience: 3-5 years in customer service, with at least 2 years in a leadership role (Retail/eCommerce experience preferred).
Leadership: Proven ability to lead, coach, and inspire a team to meet and exceed goals.
Skills & Training: Strong proficiency with CRM tools like Zendesk; Lean Six Sigma, SIPOC, or Kaizen training is highly preferred.
Mindset: Results-driven, detail-oriented, and able to thrive in a fast-paced, ever-evolving environment.
Education: Must have Bachelor's degree
Why Join Us?
Pioneering Opportunity: Be a key player in establishing and leading a brand-new contact center team, shaping its success from day one.
Career Growth: As we scale, so will your opportunities. Your leadership will make a lasting impact on the company's future.
Innovative Culture: Collaborate with a forward-thinking team in a dynamic, creative environment.
Comprehensive Benefits: Enjoy HMO and life insurance coverage starting on your first day, ensuring your well-being from the get-go.
Immediate Start: Join us right away and be at the forefront of building something amazing.
Ready to lead and leave your mark? Apply now and be part of a pioneering team that's redefining customer service excellence!