TEAM LEADER (preferably femal) davao siteTalent Outsourcing Channel Solutions

Urgently Hiring!
TORCH Solutions are in need of a TEAM LEADER for Work on Site
Job Responsibilities
Monitors team performance and oversees day-to-day operations
Maintains in-depth knowledge of account/s
Provides feedback and coaching to a team
Drives performance, motivates and reinforces teamwork
Communicates relevant information to the team on a timely basis
Conducts up-training on process and policies update as needed
Monitors and evaluates phone calls and emails for quality assurance
Provide feedback and quality evaluation coaching weekly
Conducts annual performance reviews
Provides team performance reports and analysis.
Recognizes high performance and rewards accomplishments.
Qualifications:
At least more than 1-year inbound experience
Proven Leadership skills and functional knowledge in the BPO industry
Excellent oral and written communication skills
Proficient in writing reports and business correspondences
Strong interpersonal skills
Customer Oriented
Must be fully vaccinated.
Apply now and let TORCH be your light to success!
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
1 year of relevant work experience required for this role
Working rights required for this role