Team Leader phrn - onsiteOmega Healthcare Management Services Inc.

TEAM LEADER PHRN
 
Duties & Responsibilities:
Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
Adhere to all company policies and procedures.
Adjust to the needs of meeting service level agreements under supervision of Manager.
Ensure training needs of team members are met.
Successfully complete all client related training and keep record of the same.
Hold team briefings on a daily basis with the team.
Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).
Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.
Employee separations to be handled in-line with company policies and HR.
Qualifications:
Total of 2-3 years of experience in the BPO/Healthcare industry is an advantage
Bachelor's Degree in Nursing with active PH Registered Nurse license
Minimum 2-3 years of Team Lead experience in a US Healthcare account (Prior Authorization or Claims/Denial/Appeal)
At least 1-2 years of clinical/hospital experience 
Excellent Leadership & Interpersonal relationship
Strong Process Management & planning skills
Embrace change and think operationally to achieve business goals
Proven process improvement experience