team leader Night ShiftClark Outsourcing
Workplace: Pampanga
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 19/01/2021
Description
Our benefits include:
Work directly with an international client
Performance evaluation at 6-months
13th month pay
HMO (Maxicare)
5 Service Incentive Leaves upon reaching 1-year of service/employment
Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
Education Benefit
Retirement Benefit
Shuttle Service
CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
24-Hour Management & Tech Support
Great hands-on support team and fun working environment
Position Description:
Position Title: Team Leader
Classification: Supervisor
Salary Grade: 30000 - 40000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client Team
Date(s): December 2020 - January 2021
Background:
As a Team Leader you will manage the team that handles inquiries by answering service questions by phone. You will be supporting end users and your team during customer service related activities as well as interacting directly with customers in order to provide recommendations.
The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality service in a timely manner is a primary function of your job. Your overall goal is to ensure excellent service standards and maintain high customer satisfaction rates.
Main Roles:
Handle phone calls and provide support
Answer questions, analyze problems, and quickly form solutions to deliver high quality service
Ensure customer satisfaction
Provide team leadership, training, coaching, or other team support
Schedule:
Must feel comfortable work US hours (graveyard shift), 5 days on, 2 days off.
Responsibilities:
Display polite and professional communication via phone, email, and/or chat
Manage support inquiries by clarifying customer's requests
Recommend potential solutions to problems
Read from scripts and adopt your own tone to enhance the customer experience
Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
Maintain detailed records of customer interactions and activities
Requirements:
Bachelor Degree holder in any field
A minimum of 2+ years as a Customer Service Representative
Prior experience of 2+ years as a Team Leader, Supervisor, or Manager
Excellent English language skills (written and verbal)
Good time management and task management skills
Proficiency in MS Office and Google Suite
Solid analytical and problem solving skills
Proficient computer and technical skills
Able to demonstrate initiative
Attention to detail
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
BestJobs
Our benefits include:
Work directly with an international client
Performance evaluation at 6-months
13th month pay
HMO (Maxicare)
5 Service Incentive Leaves upon reaching 1-year of service/employment
Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
Education Benefit
Retirement Benefit
Shuttle Service
CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
24-Hour Management & Tech Support
Great hands-on support team and fun working environment
Position Description:
Position Title: Team Leader
Classification: Supervisor
Salary Grade: 30000 - 40000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client Team
Date(s): December 2020 - January 2021
Background:
As a Team Leader you will manage the team that handles inquiries by answering service questions by phone. You will be supporting end users and your team during customer service related activities as well as interacting directly with customers in order to provide recommendations.
The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality service in a timely manner is a primary function of your job. Your overall goal is to ensure excellent service standards and maintain high customer satisfaction rates.
Main Roles:
Handle phone calls and provide support
Answer questions, analyze problems, and quickly form solutions to deliver high quality service
Ensure customer satisfaction
Provide team leadership, training, coaching, or other team support
Schedule:
Must feel comfortable work US hours (graveyard shift), 5 days on, 2 days off.
Responsibilities:
Display polite and professional communication via phone, email, and/or chat
Manage support inquiries by clarifying customer's requests
Recommend potential solutions to problems
Read from scripts and adopt your own tone to enhance the customer experience
Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
Maintain detailed records of customer interactions and activities
Requirements:
Bachelor Degree holder in any field
A minimum of 2+ years as a Customer Service Representative
Prior experience of 2+ years as a Team Leader, Supervisor, or Manager
Excellent English language skills (written and verbal)
Good time management and task management skills
Proficiency in MS Office and Google Suite
Solid analytical and problem solving skills
Proficient computer and technical skills
Able to demonstrate initiative
Attention to detail
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
BestJobs
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Clark Outsourcing
About the company
Clark Outsourcing jobs
Clark, Central Luzon
Position team leader Night Shift recruited by the company Clark Outsourcing at Pampanga, Joboko automatically collects the salary of , finds more jobs on Team Leader Night Shift or Clark Outsourcing company in the links above