Team Leader for bpo co salary 25,000 to 35,000cebu it parkDRM Inc

Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Support the Operations Manager to highlight operational risks and areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
Work with the management team to identify and deliver positive change and business efficiencies
Deliver the allocated part of the operation within agreed budgets, service levels and business targets
Escalate any appropriate problems to senior management
Support the Senior Manager to highlight operational risks and areas for improvement
Requirements
Team management experience
Coaching and communication skills
Minimum of 2- 3 years' experience within a contact centre environment as a Team Manager
Experience within customer services
Excellent leadership and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
NOTE: CAN START ASAP
Salary: 25,000 - 35,000
Work Location: i3 Bldg., Cebu IT Park, Cebu City
.
-Requirements- Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability to travel: No
Availability of change of residence: No
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Team Leader for BPO Co - Salary: 25,000 to 35,000/Cebu It Park
DRM Inc - Cebu, Central Visayas
Offer description
₱ 35,000.00 (monthly) Permanent contract Full Time
Job Description
Work closely with the team, motivating and coaching them
Hosting 1-2-1's and team meetings
Keeping up to date with business development and new product lines
Reporting to the Customer Service Manager
Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Support the Operations Manager to highlight operational risks and areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
Work with the management team to identify and deliver positive change and business efficiencies
Deliver the allocated part of the operation within agreed budgets, service levels and business targets
Escalate any appropriate problems to senior management
Support the Senior Manager to highlight operational risks and areas for improvement
Requirements
Team management experience
Coaching and communication skills
Minimum of 2- 3 years' experience within a contact centre environment as a Team Manager
Experience within customer services
Excellent leadership and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
NOTE: CAN START ASAP
Salary: 25,000 - 35,000
Work Location: i3 Bldg., Cebu IT Park, Cebu City
Requirements
Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability to travel: No
Availability of change of residence: No
Yesterday
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About DRM Inc
Head Hunter / Executive Search Firm. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts, and related fields.
Our candidates are competitive. We source and refer not only graduates of Metro Manila schools but also those top graduates of provincial and state colleges and universities. The majority of o...
Head Hunter / Executive Search Firm. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts, and related fields.
Our candidates are competitive. We source and refer not only graduates of Metro Manila schools but also those top graduates of provincial and state colleges and universities. The majority of our successful placements are graduates and board passers from outside Metro Manila.
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Team Leader for BPO Co
Cebu, Central Visayas
₱ 35,000.00 (monthly)
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BestJobs

Cebu
₱25,000-35,000 per month
Permanent
Full-time