Team Leader for a Travel and Accommodation Account - Cebu IT ParkNeksJob Philippines

Description
Location: Cebu IT Park
Position Level:
- At least completed two (2) years in college
- At least 3-5 year(s)of working experience as Team Lead
Responsibilities:
- Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth.
- Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings.
- Act as primary owner of team workflows (how customer issues are routed and resolved); have a working knowledge of all workflows and train and coach employees to ensure they are followed.
- Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
- Understand the top user issues and make recommendations to improve client products and policies; support team in being the voice of the customer to the rest of the company.
- Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escalated issues.
- Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
- Able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
- Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.
Requirements
- Excellent verbal communication skills in English language is essential.
- Experience in working with customers, preferably in a leadership role.
- Experience leading, inspiring and motivating others to meet goals and metrics.
- Strong Analytical skills; Able to tell a story with data and metrics (experience in handling CSAT/NPS/VOC/other related metrics)
- Works well in ambiguity and embraces the adventure!
- Must be amenable to work on a shifting schedule
- Can start ASAP
Perks & Benefits:
- Performance based monthly incentive
- 25% Night Differential Rate
- HMO & Group Life Insurance on Day 1
- 15 SLs with Conversion
- 15 VLs with Carry-over
Requirements
Minimum education level: Vocational
Years of experience: 3
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No

Cebu, Central Visayas ·  Today, 12:34 PM (updated)
Work type
Full Time