team leader - competitive salary package plus weekends off!TALENT OUTSOURCING CHANNEL TORCH SOLUTIONS

Description
Key Roles and Responsibilities:
Monitor Team Performance and Oversee day to day Operations
Maintains an in depth knowledge of account/s
Provide Feedback and Coaching to a team of Virtual Assistants
Provide weekly or bi-weekly over-all Performance Coaching
Drives Performance, Motivates and Reinforces Teamwork
Communicates relevant information to the team on a timely basis
Conducts up-training on Process and Policies update as needed
Monitors and evaluates phone calls and emails for Quality Assurance
Provide feedback and Quality Evaluation Coaching Weekly
Conducts Annual Performance Reviews
Conducts 4th and 5th month assessment to probationary employees
Provides Team Performance Reports and Analysis and Conducts Employee Performance Review with Ops Manager
Recognize high performance and Reward accomplishments
Qualifications:
Must have excellent oral and written communications skills
Must have strong interpersonal skills
Must be Customer Oriented
At least 1 year relevant supervisory experience in a BPO environment
Proficient in writing reports and business correspondences
Proven leadership skills and functional knowledge in business process outsourcing
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
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Mandaue City, Central Visayas ·  Today, 11:45 AM
Work type
Full Time