Team Leader - can start asapTorch Solutions

Responsibilities:
• Monitors team performance and oversees day-to-day operations
• Maintains in-depth knowledge of account/s
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Conducts 4th and 5th-month assessment to probationary employees
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments
Qualifications:
• At least more than 1 year of inbound experience
• Proven leadership skills and functional knowledge in BPO Industry
• Excellent oral and written communications skills
• Proficient in writing reports and business correspondences
• Strong interpersonal skills
• Customer-oriented
Perks and Benefits:
• Government-mandated benefits
• Fixed rest days on weekends
• 13th-month bonus incentive
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role