Team Leader, attendance management-nagaBell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Team Leader - Attendance Management
Are you a leader who is unbiased and objective?
Do you have strong leadership skills to lead a team of 9 specialist who has different personalities?
Are you someone who is known to be a motivator and value attendance?
The TL - Attendance Management will be leading a team of Specialist that are managing and monitoring employee's attendance and ensure that agents are present on their shift.
You will be well versed in several internal processes and policies including: Employee Handbook, attendance policies, the required discipline and administrative action that needs to be taken, and how absences should be tagged to support workforce planning.
You will have an opportunity to:
Monitor, coach, mentor and develop specialist whose hours of operation can be in a 24x7 environment
Ensure that the team has coded the correct nature of employee's late/absences in Agent Suite and IEX
Ensure that all specialist is updated with attendance's policies and aware on the result of agent's absences and late
Work closely with Operations team and to provide them accurate reports with their team's attendance
Provides feedback, develops plan and strategies to drive attendance
Communicates effectively and timely through formal team meetings and huddles
Ensure that all employees are updated with absenteeism policies
You will be a great fit on our team if you have:
Strong leadership and coaching skills
5 years experience as a coach, supervisor or manager
Proficient in MS Office Applications is an asset, specifically: Excel with the ability to mine necessary data for identifying trends for coaching and other business opportunities
Outstanding written and in-person English communication, interpersonal and presentation abilities
Flexibility to work autonomously in a start-up environment, where constant change abounds
Ability to work in a fast paced, continuously evolving environment
Strong multi-tasking, prioritization and time management skills are essential
Results oriented
Willing to work at multiple Quantrics locations (some travel may be required)
Ability to work in a 24 X 7 rotating shift environment. Night shifts may be required
Perks of joining Quantrics
Competitive salary and benefits package
Performance Based incentives
Growth and Development Opportunities
Paid sick days
Opportunity to represent an iconic Canadian brand
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Team Leader - Attendance Management
Are you a leader who is unbiased and objective?
Do you have strong leadership skills to lead a team of 9 specialist who has different personalities?
Are you someone who is known to be a motivator and value attendance?
The TL - Attendance Management will be leading a team of Specialist that are managing and monitoring employee's attendance and ensure that agents are present on their shift.
You will be well versed in several internal processes and policies including: Employee Handbook, attendance policies, the required discipline and administrative action that needs to be taken, and how absences should be tagged to support workforce planning.
You will have an opportunity to:
Monitor, coach, mentor and develop specialist whose hours of operation can be in a 24x7 environment
Ensure that the team has coded the correct nature of employee's late/absences in Agent Suite and IEX
Ensure that all specialist is updated with attendance's policies and aware on the result of agent's absences and late
Work closely with Operations team and to provide them accurate reports with their team's attendance
Provides feedback, develops plan and strategies to drive attendance
Communicates effectively and timely through formal team meetings and huddles
Ensure that all employees are updated with absenteeism policies
You will be a great fit on our team if you have:
Strong leadership and coaching skills
5 years experience as a coach, supervisor or manager
Proficient in MS Office Applications is an asset, specifically: Excel with the ability to mine necessary data for identifying trends for coaching and other business opportunities
Outstanding written and in-person English communication, interpersonal and presentation abilities
Flexibility to work autonomously in a start-up environment, where constant change abounds
Ability to work in a fast paced, continuously evolving environment
Strong multi-tasking, prioritization and time management skills are essential
Results oriented
Willing to work at multiple Quantrics locations (some travel may be required)
Ability to work in a 24 X 7 rotating shift environment. Night shifts may be required
Perks of joining Quantrics
Competitive salary and benefits package
Performance Based incentives
Growth and Development Opportunities
Paid sick days
Opportunity to represent an iconic Canadian brand
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Jobs2Web

Naga City, Camarines Sur
Permanent
Full-time