team leader/ Assistant Managers for contact center operationsLegato Health Technologies, Phils., Inc.

TEAM LEADER/ASSISTANT MANAGERS FOR CONTACT CENTER OPERATIONS
 
We are processing applications online!
 
Responsible for providing oversight for customer service service staff and for establishing departmental policies and procedures.
 
Primary duties may include, but are not limited to:
Directs implementation and administration of benefit programs.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business. Hires, trains, coaches, counsels, and evaluates performance of direct reports; 
Qualifications:
At least 1 year of experience in a  leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.
Graduate of a Bachelor's / College Degree, any field. Member Services (patient support line of business) would need background in an allied health / medical field (e.g. Nursing, Medical Technology, Pharmacy, Biology, etc.)
Willing to work in Iloilo City, Iloilo in shifting schedules. Most lines of business function on US time zones (locally, night shift schedule).
To expedite the process of your application, please have your government numbers / ID ready (SSS, Tin, Philhealth, Pagibig), and NBI Clearance.

5+ Years Experience