Team Lead - Voice Recording System Administration Spanish BilingualWells Fargo

Job Description :About Wells FargoWells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description Analyzes business issues and makes recommendations to maximize operational efficiency, quality and compliance. Works under limited supervision to analyze and solve complex operational, systems-related and/or customer issues. Creates and maintains databases and management reports, interpreting data and identifying trends for managers. Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing. Duties may also include managing vendor relationships, defining user requirements and performing user acceptance testing. May manage small projects requiring some coordination, and/or contribute to task forces or project teams. May identify, develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service. Market Skills and Certifications At least 4 years of BPO experience for English and Spanish process Experience to any voice recording system in QA bilingual process Hands on experience using NICE or NEXIDIA or Verint software administration or configuration Preferably with workforce or quality assurance experience Amenable to work on shifting schedules Amenable to work in McKinley Hill, Taguig We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Monster

Philippines
Permanent
Full-time